Adobe Sign Request sent from Secondary Email address

[patcrash]

Can I request an E-Signature in Adobe Acrobat Pro using a "Secondary Email Address" that I have registered and verified in my Adobe account?  If yes, how do I select the secondary address.  I don't want to change my primary account address. 

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry for the trouble.

We do not have this option yet. You can only request signatures in Acrobat Pro using the Adobe ID that is used for subscribing the Acrobat Pro DC application.

Hope this information will help

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry for the trouble.

We do not have this option yet. You can only request signatures in Acrobat Pro using the Adobe ID that is used for subscribing the Acrobat Pro DC application.

Hope this information will help

Regards

Amal

[patcrash]

Thank you Amal.

[Dawn22661918tg59]

Curious if this is still the case? I am trying to accomplish the same thing as mentioned above - I'd like to send Esign requests from the secondary email on my account.

[patcrash]

I haven't heard of any changes on this issue.  Good luck.  Let us know if you find out anything different.

[Traei2424851653eu]

Hello - can you flag this case up to ADOBE because I think there is a need and makes sense for secondary email in the account to be able to send documents out (e.g. in case primary account fails for whatever reason temporarily and in the interim, ADOBE can still be utilized without gaps to paid service).  Thank you!

[Traei2424851653eu]

Does this mean if all from same company:

If Jane is needing to send one from her email account = must sign up for  1 adobe acocunt

If bob needs to send one form her email account =  must sign up for 1 adobe account

Total = 2 accounts

If you have 20 people then need to sign up for 20 accounts

Meaning eg. $20 x 20 per month?

Isn't there some sort of group account this is too many accounts to manage.

[AndrewDuck]

This would be useful.  I am trialing Acrobat pro, I have it under my home email, as I am paying for it myself (my work uses a different PDF software I don't like), but I want to be able to send work related documents to sign with my work email.

[Meenakshi Negi · Accepted solution]

Hi AndrewDuck and Traei2424851653eu,

Thank you for reaching out.

The secondary email address on the Adobe account is generally used for security or recovery. However, you can have only one Acrobat Sign account under one email address. Using a single Acrobat Sign account under two email addresses is impossible. The primary email is used as the Adobe ID and hence under the same email the Acrobat Sign account creates.   

Traei2424851653eu, If you need the account for 20 users, you can check the team and business plan. For more information, refer to the following help page: https://adobe.ly/40SQhRK. 

Thanks,

Meenakshi