Adobe Sign - sending duplicate copies of the same form

[patrick_7151]

Hi

I'm trying to learn how to use Adobe sign and collect E-signatures from customers.

I have set up the template the way i want it.  And everything is working the way it should. But when i test it and send the document to myself, it is sending TWO of the same document......

I can't figure out why.

Help?

patrick

[patrick_7151 · Accepted solution]

upon further testing - the duplicate files seem to only happen when i use a template

[Meenakshi Negi]

Hi patrick_7151,

Thank you for reaching out.

It seems that you have already found the cause of this behavior. However, could you please explain more about what you mean by " the duplicate files seem to only happen when I use a template"? Do you mean that when you select a template as the file, it sends two emails for a single transaction? More information would be helpful.

Thanks,

Meenakshi

[patrick_7151]

Hello,

Thank you for your reply,  yes, basically when i set up a template it ends up sending two copies of the document (all merged into one file).  And when i just do it manually (drag the input signature boxes one by one) it sends it perfectly fine as a single document.  But it is very time consuming and i would rather just use the templates i create. 

thanks for your time

[Meenakshi Negi]

Hi patrick_7151 ,

Thank you for the information.

Just to be sure that we understand it correctly, please share a video in which you use the template and send it to your alternate email address for testing purposes. Show how the document is received as two copies on the recipient's end. We will get this checked.

Thanks,

Meenakshi

[jmzimmerle]

Same issue here - this product worked fine up until about a month ago.  Now it creates a document with two copies of the documents being sent for e-signature, and changes the field fonts.