ADOBE SIGNATURE FIELD NOT APPEARING ONCE SENT OUT FOR DOCUMENT COMPLETION

[cheyanne_4302]

Hello Adobe Community, 

I am hoping there is someone that can provide some insight as to why my Adobe Signautre field is not showing up when I send my document to employees to complete. I have been at this for hours and I have no idea what I am doing wrong here. 

I have generated a document that has multiple fillable fields that must be completed by employees (Date, Unit Numbers, Materials, etc.) and all these fields show up to input data/information within the form (blue boxes to be filled); the ONLY field that will not show up on the document once it is sent is the SIGNATURE Field - it does not even appear as an area to be completed (no blue box/fillable box populates). Is there a setting I am missing or that I need to change so this appears when I send it out to employees?

When I open it on my end in Adobe the signature box is there, and I can delete and reinput the signature field. It is only when I send the document out to be completed that the signature box is not populating. I also have it listed as a required field to be completed on the document and it is highlighted in red when I open it on my end. 

[MikelKlink]

Some question for clarification:

• What kind of forms did you create? XFA forms? AcroForm forms? Or Adobe Acrobat Sign forms?
• How do you send the document to employees to complete? Via Adobe Acrobat Sign? Or using non-Adobe channels, e.g. e-mail?
• How (in which viewer) do your employees try to complete the forms?

It may also be helpful if you shared an example form illustrating the issue.

[cheyanne_4302]

Thanks for responding, I have included an snip attachment showing the difference between my PDF and what my employees see along with answers to your questions below.

1. It was a template provided to me by another company, I am assuming the original creation of the document was through PDF Expert (ISO compatible system) as that is what their company utilizes. All updates/adjustments to document were done through Adobe Acrobat.

2. Documents are either sent through email or through the company cloud storage as all employees have field tablets with the Adobe Acrobat software downloaded onto them to use for completing the documents.

3.  Adobe Acrobat or Adobe Reader, both are downloaded on the employee tablets.

[MikelKlink]

3.  Adobe Acrobat or Adobe Reader, both are downloaded on the employee tablets.

Ah, here could be a problem: creation and validation of digital signatures is limited to Acrobat (Reader) on the desktop. As far as I know that feature is present neither on iOS nor on Android. Or do you have MS Windows tablets?

[cheyanne_4302]

Our tablets are Samsung with the Adobe Acrobat software downloaded on them. Even when we open the documents in the Adobe Acrobat the signature field does not appear. 

[MikelKlink]

Our tablets are Samsung with the Adobe Acrobat software downloaded on them. 

Samsung offers different kinds of tablets. So are your Samsung tablets running Android or MS Windows?

[cheyanne_4302]

They are running on the Android system.

[MikelKlink]

In that case, as I said above, Adobe Acrobat on those devices does not support digital signatures (if I recall correctly, that is).