Adobe subscription is linked to a deleted student email account

New Here ,
Jul 12, 2022 Jul 12, 2022

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Hey, what can I do?

My adobe subscription is linked to my old deleted student email account. I can't sign in to my adobe account, because the student account needs a verification that I can't complete anymore.

 

I've gotten two invoices now, and I can't use any of the paid features either. Could it be possible somehow to transfer the subscription to a new account and delete the other account totally?

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Cancel subscription , General troubleshooting

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi Rlevy,

 

Thank you for reaching out.

 

Please contact the billing support team if you cannot access your Adobe account. 

We do not have access to the account settings. They might be able to help you with this issue.

You may contact them via the number provided on the following page for your region: https://helpx.adobe.com/contact/phone.html

You may also contact the support team via the following link: https://helpx.adobe.com/contact.html.

 

Hope the information helps.

 

Thanks.

Meenakshi

 

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