Adobe very slow or does not ope

Report · Jan 10, 2025

I have several customers lately having problems with Adobe opening documents very slow or not opening them at all. This started happening in December 2024 all of a sudden. I have done all the troubleshooting; clean installs, updates, computer updates, OS updates, clearing cache, clearing temp files, turned off Security stuff in Preferences. Using latest versions. Please advise.

Report · Jan 15, 2025

Hi @donb13037064

Thanks for reporting the issue, could you please provide logs from your machine

Steps to capture logs

Close Acrobat
Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
Select Start Diagnostics.
Now Open Acrobat and reproduce the issue.
Select Stop Monitoring, and share the log ID with us.