Adobe will not convert WORD document to pdf

[Andrew22830674ck72]

I have MS WORD 2000 documents which I wish to combine with jpegs into 1 pdf. The WORD documents do not convert - the error says that it is not a supported file type or the file is damaged (the latter is not true). I have read some old posts on this sublect but would like to know how to fix this for my particular version of WORD - I know it is ancient, but.... I am currently using a free trial version of adobe, and I will definitely not be purchasing it if this problem persists.Thanks for any help, Andy

[Amal.]

Hi Andrew,

Hope you are doing well and sorry for the trouble. As described you are unable to convert the Word document  to PDF

Is this a behavior with a particular Word file or with all the files that you try to convert to PDF? Please try with a different Word file and check. If the Word file is stored on a shared network/drive, please download it to our computer first and then try again.

What is the workflow/steps you are doing to create the PDF file? a small video recording of the same would be very helpful.

Also please try to create the PDF form the Acrobat file menu > Create > PDF from file and check. You may also go through the help page https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html and see if that works.

regards

Amal

[Andrew22830674ck72]

Thanks for the reply. All WORD files fail in the same way. I have tried converting a few to docx files but they too fail exactly the same. To create the pdf I use Adobe Acrobat DC (64 bit) - on the home screen I click the Combine Files tab, top rightish. I drag and drop some WORD files and click the Combine button, top right of screen. The watch symbol appears, so that I know it is processing, and then I get the screenshot jpeg attached. They are 4 Word documents

I can also go to Tools, and then Create PDF, multiple files, and select combine files. I then drag & drop 4 files, 2 Word and 2 jpeg, as it is this type of pdf with mixed file-type input that I wish to create.I then click the Combine button and get the attached screenshot 2. The 2 jpegs are OK and the 2 Word documents have failed. My trial of this product continues to run, but I am unable to use the product. Help appreciated! Andy

[Dave Creamer of IDEAS]

Office installs 32-bit by default. Have you tried the 32-bit version of Acrobat as a test?

[Andrew22830674ck72]

Ok - I will try this, but how? Should I uninstall the 64-bit version first? I was not asked if I wanted 32bit when I started the trial (presumably because I have a 64-bit system!), so how do I select 32-bit version? Andy

[Andrew22830674ck72 · Accepted solution]

The suggestion to install the 32-bit version was great - this version worked for me - thanks for the idea. I must say that actually finding out how to do this was very time consuming - fortunately someone had done this previously and I was able to follow their suggestions. Andy