Adobe Windows Application - Crashes - Fill and Sign

[EldhoShibu]

Multiple users face issues where the Adobe application freezes and crashes when clicking the Fill and Sign option. This has been happening from the start of this week. The problem resolves when the user is logged out and logged back in. 

[Meenakshi Negi]

Hi EldhoShibu,

Thank you for reaching out and reporting this.

As the application crashes when using the Fill & Sign tool, try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. 

If the issue still occurs, please share the following details for further investigation:

- Does the crash occur with a specific file or any file you use?

- Share the Acrobat or Reader version currently in use.

- Share the OS version on the machine.

- Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know if you need any help.

Thanks,

Meenakshi

[Meenakshi Negi]

Hi EldhoShibu,

The issue has been addressed in the latest update. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi

[Tariq Dar]

Hi @EldhoShibu 

Following up to check if this issue got fixed for you with the latest update. Please let us know. 


~Tariq