Adobe won't call me back - Submitting a form does not work

[miac40365104]

I have created a form in Adobe Acrobat Pro. The form works beautifully. Until the end user hits submit. Then the form goes to their outlook "outgoing" file; they have to hit send. THEN, who knows where it goes because the Adobe Acrobat Pro Tracker claims there have been no responses. Sometimes the enduser gets an email in their inbox and they are told to follow special instructions which also do not work.

So Adobe got on my computer and had me open the form in Adobe Cloud; the form worked beautifully, but the user had to scroll all the way back to the top to hit submit - guess what? The button didn't work it does nothing.

I scheduled a service call but Adobe hasn't responded and they are two hours late! I need this form to work in the next hour, anyone have suggestions for me?

[BhavnaNegi]

Dear miac40365104

Could you please confirm, what mode of form distribution was used - Email or Internal Server?

Also, what mail client are you using to distribute these forms.

If possible, please share the form at bnegi@adobe.com for further investigation.

-Bhavna

[miac40365104]

Outlook email.

I was able to get the report to come back – BUT adobe would not send my form out to more than three at a time. Because Adobe isn’t interested in customer service, I had to send it out as a document and have respondents save and send back.

I am extremely offended by the poor customer service offered by Adobe. I needed assistance back on Wednesday and Thursday and when I was asking for it. Not Friday – a Holiday!

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