Adobe won't open PDF until I end the task in task manager

[Kyle372921048x68]

Hi,

Has anyone else experienced an issue opening PDFs in the last few days? Everything worked fine until 2-3 days ago but now I open a PDF in Adobe without issue, then when I close the program and try to open another PDF, Adobe won't open. Nothing happens. I have to end the task in task manager and then the PDF will open no problem... but I have to end the task each time. 

If I leave a PDF file open, it will open another PDF without issue. It's only when the program is closed completely and I try to open another PDF that I have this problem. It's easy enough to work around but annoying nonetheless... any thoughts on how to fix? 

I've tried restarting my computer, uninstalling and reinstalling Adobe, didn't fix it. 

Running Windows 11 Professional on a laptop.   

[Traci37315180rso7]

Me too and it sucks!!!!!!!!!!!!!!!!!!!!!!!!  Pretty much have had a bad experience since my compnay updated Adobe.

[James37330582w47j]

We've been having the same problems.  It started earlier this week.  I've had to do full uninstall/reinstalls on half of our firm's computers. I tried the repair option at first, but those PCs also stopped working, and had to do the full reinstall.    I've had to do about 20-25 computers so far unfortunately.   

All are Windows 11 Pro, Azure AD joined, with a mix of desktops & laptops. 

[Dustin5EE5]

Same issue on all our machines. I am going to try and get in touch with Adobe today.

[Sandra27047519mtyb]

any luck in contacting Adobe support about this? If so is there a ticket opened where we may report same problem to support? Unfortnately, Adobe has no support phone number to speak with actual people. We pay $20-$30 CAD per user per month and have about 50 users. Almost non of them can use the app. We did what we are always told when Acrobat breaks. Uninstall all Acrobat and Creative cloud. Delete "program files", programe files (x86)" ADOBE folders, delete "users\appdata" ADOBE folder. Delete windows temp folder. Reboot PC, download and install creative cloud from the Adobe portal after login. Install Acrobat. No errors. Open Adobe Acrobat and nothing happens.

[Brandy3736345275fn]

I've been having the same exact issue, even our IT company can't figure it out.

It's been going on for about a week - super frustrating.

[Sandra27047519mtyb]

We have uninstalled acrobat, creative cloud. Deleted Adobe folders in program files folder and also windows user appdata folder. Downloaded and installed creative cloud and then acrobat pro. Opening the app does nothing. Opening a PDF file does nothing. No errors. All latest Windows updates installed. We have 30 licensed user paying for an app that they cannot use.

[Aaron37364428txtc]

Same issue here, we have 7 reports of this problem as of this morning. Is Adobe aware of this problem and working on a solution?

[Dustin5EE5]

Finally got someone and the response was to uninstall and reinstall. I did and so far working for me. Will update if changes. I did reboot after uninstall. Installed from creative cloud, rebooted then launched. There was an AI update so I did and rebooted again before using for my projects.

[Brandy3736345275fn]

Hi Dustin,

So far this has worked for me as well, fingers crossed it keeps working. The trick is to install from the Creative Cloud. Installing Acrobat from the Adobe website DID NOT work.

[James37330582w47j]

Easier said than done when we have 40 users with about 75 computers.  As someone else said above ... this shouldn't be necessary for what we're paying for Acrobat! 

[Brandy3736345275fn]

Well I'm sorry that's unfortunate for YOU and I hope Adobe fixes it on a bigger scale but for those of us who only had a handful of people that had to do this is a perfect solution. Take care!!!!!

[Aaron37364428txtc]

I am in the same boat here, and I tried it as a test on one user's machine last week on Wednesday and it fixed the problem for 2 days, today on Monday that user is having the same exact issue again.

[Sandra27047519mtyb]

Hello all, 

Just a more specific update about this problem. I contacted Adobe support via their chatbot. I provided them a link to this page explaining that others have also reported this same problem. I'm an IT support tech and will visit our clients office to work on this later this afternoon.

Here is what I reported:

We did what we are always told when Acrobat breaks. Uninstall Acrobat Pro, Reader and Creative cloud apps. Deleted "program files", "program files (x86)" ADOBE folders, deleted "users\appdata" ADOBE folder. Deleted files/fodlers from Windows temp folder. Rebooted PC, downloaded and installed creative cloud from the Adobe portal after login. Downloaded and installed Acrobat Pro using the Creative Cloud app. No errors. Tried to open Adobe Acrobat Pro and nothing happens. Double clicked on a PDF file but nothing happens. As a test right clicked on the PDF file and am able to open using Chrome or Edge web browsers without issues so the problem is not our PDF files. 

We pay Adobe more in license fees per user, per month than we do for MS Office 365 apps, email, teams, etc. but at least we can use those Micrsoft apps. Adobe Acrobat has one job, open/edit PDF files but this is too dificult. I suspect the problem is actually that terrrible memory hogging Adobe Creative Cloud app which is most likely causing a problem with Acrobat Pro. Creative cloud is a nightmare but Adove insists it is always running in memory so Adobe can constantly upsell you their products and make sure you are no a criminal and make sure your license is always updated and working, which I suspect is the reason Acrobat won't open. Creative cloud probably cannot reach their servers and do verification which in turn "turns off" Acrobat. This is of course a tongue in cheek theory but ever since Creative Cloud came into the picture, Acrobat has become a mess and has lot's of problems.

Long story short, we pay a lot of money for an app that has one function - edit and save PDF files. 20-30 people on our company currently cannot do so. Meanwhile all Office 365 apps are working fine for less money. Users are upset with our internal IT department as we don't have a "quick fix". Meanwhile this tread has been started/opened on May 10. 

Adobe please see this and do something about it.

[Ben Sardinas]

Same problem here. It's pretty random. Will open once then not at all. Then, I'm ending the "Adobe Reader and Acrobat Manager" task to get it to allow me to open another file. Then, it will go a few times and then not allow me to open again. 

Frustrating. But, I have a workaround for now.

[kristin26355675k5jz]

Having the same issue. Have tried the fixes listed here but nothing has worked. Hoping this is addressed by adobe soon!

[Dean31744418str0]

+1 here; have to kill in Task Manager to be able to reopen immeditately once the PC has been running for a while.  After a fresh restart of my laptop it works as normal, but once the memory gots clogged up no bueno.

[Abambo]

+1 here; have to kill in Task Manager to be able to reopen immeditately once the PC has been running for a while.  After a fresh restart of my laptop it works as normal, but once the memory gots clogged up no bueno.

By @Dean31744418str0

What OS and version and what Acrobat and version do you use?

[Dean31744418str0]

Windows 11 Home 64-bit.  Adobe Acrobat Pro version 2024.002.20736 64-bit.

[maxime25339469vh49]

Bonjour, 

Je sais que le post est vieux mais pour ceux qui rencontre le problème. J'ai contacter le support Adobe. 

Nous avons réussi a rérlger le problème en ouvrant le logiciel avec compatibilité windows 8. Clic droit sur le raccourci bureau, propriétés, Compatibilité, Exécuter ce programme en mode de... et sélectionner windows 8. Un redémarrage et semble fonctionner pour le moment. 

En espérant aider 🙂