I keep receiving a message stating that my free trial is expired and I need to purchase AcrobatPro in order to edit PDFs. I purchased the upgrade and Adobe doesn't recognize the purchase.
We see that you have an active subscription of Acrobat DC registered under your account. If you are still being redirected to the buy now page then there must be two scenario-
As TestScreenName said, make sure you have the Acrobat DC installed . If you have Adobe Acrobat Reader DC installed which is a free application then you wont be able to use Edit toll in it. And you will be directed to buy now or trial expired page. So uninstall Adobe Acrobat Reader DC.
Neither of these options work for us. The user in our company currently with the issue never even had adobe reader installed, they only had acrobat pro. Some how their license got removed from our company account, so i added them back and had them sign out and back in. That did not work, so we uninstalled the program and reinstalled it. Still doesnt work. How do we fix this?
Hi! I'm having this same issue and need to edit some files ASAP. My company also updated the license but Adobe isn't recognizing that when I open the Acrobat DC Pro desktop application. The same subscription message keeps coming up.
I am having this same issue today even after having an Adobe Rep try to remotely assist - he/she tried uninstalling/rebooting/cleaning numerous times to no avail, but the program still says that my plan is expired, and I am unable to print a document to PDF. This is crazy.
got a similar problem with Acrobat Pro DC (current version). Even though I've got a running subscription, the message that my membership is expired won't disappear and the editing functions stay disabled. Signing out and in didn't work for my case. Neither did restarting the application, the whole system or fully reinstalling the program solve the issue.
Would be really great to find a solution for this problem soon.
We are extremely sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible. You can also check the status of the ongoing issue here: https://status.adobe.com/
Thanks for your patience on this, we'll keep you posted once the issue gets fixed.
Thank you so much for your cooperation and for your patience on this. Please sign out from the Acrobat application, restart the app, then sign back in and check.
Let us know how it goes and share your observations.
The issue persists. I have uninstalled the free trial, reinstalled from the link that Adobe sent me via email with my subscription. Still did not recognize my paid subscription and I uninstalled and reinstalled... Spending all morning on this and still does not recognize my subscription!
I cannot edit my documents unless I go through the Adobe website.
I am having the same issues. Have uninstalled/reinstalled multiple times, used the CC Cleaner Tool multiple times as instructed, uploaded log files as requested, and yet still Acrobat DC continues to not recognise my subscription. This is getting beyond frustrating. Also, any attempts to contact a 'real person' via the chat system seems to be completely in vain
As with others in this, and many other threads in the community, I've tried numerous times and have had no success. Could somebody from Adobe please contact me directly to arrange a full refund of our subscription. No point paying for something that quite obviously doens't work effectively.
This is what I did to resolve this issue. Uninstalled Adobe Acrobat, deleted the registry entries for Adobe under HKLM and HKCU software keys. Deleted the Adobe subscription account in our Adobe admin console, created a new account, with a new email ID (one of the alias'), reinstalled Adobe and signed in with the new ID. Then the user was able to use Adobe again.
I've just wasted an entire day trying to resolve this issue, even updated the operating system and it still won't work. Used Adobe Cleaner, even went into the Terminal to delete Adobe files. Incredibly frustrating and I can't believe I've wasted so much time trying to edit a PDF, which would have taken me 10 minutes.
Adobe was apparently having this issue two years ago, so they must not want to fix it. Thanks Adobe for wasting so much of everyone's time. I will take any possible opportunity to not use your software for the rest of my life. Shame on you.
This is VERY common, I would say routine experience for our user community. Beggars belief that people willingly pay Adobe for this experience. Hope triumphing over experience 😀
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