Adobe XI Standard Closes 10 seconds after opening document

Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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Overnight, an issue with Adobe XI Standard closes after opening a document.  Ran repair and that did not help. Any help would be greatly appreciated.

 

 

Note: Have  made changes to the post per the request from davidf37405229

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Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Oct 30, 2019 Oct 30, 2019

First step is to update to the latest available 11.x version, which is 11.0.23.

You can find the updates here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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What's the exact version number? What's your OS version?

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Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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windows 10.  hold on for the version

 

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Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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11.0.0

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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First step is to update to the latest available 11.x version, which is 11.0.23.

You can find the updates here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

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Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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trying that now.  can i just jump to and install 11.0.23?

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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Yes, that should work.

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Community Beginner ,
Oct 30, 2019 Oct 30, 2019

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And it did work.  Thanks!

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New Here ,
Jan 28, 2022 Jan 28, 2022

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This update link is no longer valid, but to help others who may still be running into this, here is an answer from another thread that worked. While the program is open, quickly click "Help" and then "Check for Updates". I did this on my Acrobat X Pro, and it still closed that first time, but I had updates, which were installed. After I restarted, it worked perfectly! Thanks to dlorts for the tip!  PDF file shuts down automatically after 10 sec - Adobe Support Community - 10274910

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Adobe Community Professional ,
Jan 28, 2022 Jan 28, 2022

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That link is still valid but you can no longer open it in most browsers, as they blocked FTP access, annoyingly. You need to use a dedicated FTP application for it.

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New Here ,
May 29, 2022 May 29, 2022

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THIS RIGHT HERE!  Thanks Andrea.  I was pulling what little hair I still have out and your tip fixed it.  Acrobat and hair pulling.  Funny how Acrobat X was working fine on Windows 11 and then suddenly just quit, and then an old update fixed it.  But fix it, it did!  Thanks to all in this thread who'd made it happen.

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