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Adpbe Acrobat will not stay open

New Here ,
Dec 16, 2022 Dec 16, 2022

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Hello,

I recently received a new laptop for work. I have an Adobe Subscription and my Acrobat will not stay open more then 10-20 seconds. I have tried to uninstall/re-install several times, even using the adobe cleaner tool with no sucess. I am out of options as I have to have this for my work. Please let me know what I can do to resolve this issue. 

TOPICS
Crash or freeze , General troubleshooting , Install update and subscribe to Acrobat

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Hi @Matt Cooley 

 

Sorry to hear about the trouble caused.

Since Acrobat doesn't open for more than 10-20 seconds, we believe it wouldn't let you perform any troubleshooting steps within the application. In that case, we'll try the basic steps:

1- Restart your computer

2- 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

3- If it still crashes after launch,, create a Hidden Admin account and launch the application.

 

If none of the solutions provided above works for you, then 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  share them by uploading to cloud storage (any)

 Procmon Logs: [Windows only]

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

 

Let us know how it goes.

 

Thanks,

Akanchha 

 

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