• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

After combining files, PDF is missing elements when viewed in Preview, than in Acrobat

New Here ,
Dec 14, 2017 Dec 14, 2017

Copy link to clipboard

Copied

Hello all,

This is super frustrating and, I'm sorry to say, not the first time this has happened.

My scenario is that I have several PDF's that I've combined in Adobe Acrobat DC into one PDF. When I view each of these individual PDFs in Acrobat and the Preview application on my Mac, they are showing as they should. However, after I combine these PDFs into one single document in Acrobat, some of the elements are missing when I view the document in Preview. When I view this document in Acrobat, however, it shows just as it should.

I've attached some screen shots. The first is the document as it should be, after being combined and viewing it in Acrobat.

Screen Shot 2017-12-14 at 7.54.42 PM.png

The second image is the same document viewed in Preview.

Screen Shot 2017-12-14 at 7.55.31 PM.png

Any help would be greatly appreciated. I realize that one is an Apple program and one is an Adobe program and there's no reason that they should both behave the same. However, this file is being sent out to a lot of people and it will be impossible to control how they view this document once they get it. For those who view it in Acrobat, it should be great. However, if people view it in Preview, it won't work.

Is there any way to get around this? What about combining the files in the Preview application rather than Acrobat? Do you think that might work? I'm just shooting blind at this point.

Thanks for your help.

TOPICS
Edit and convert PDFs

Views

1.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Dec 15, 2017 Dec 15, 2017

What version of Mac OS? Preview doesn’t actually read PDFs, it uses Mac OS to do it so the bugs will apply to other apps too. Unfortunately it’s almost impossible to get a list of Mac OS PDF bugs.

Votes

Translate

Translate
Community Expert ,
Dec 14, 2017 Dec 14, 2017

Copy link to clipboard

Copied

Don't use Apple Preview. It is buggy.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 15, 2017 Dec 15, 2017

Copy link to clipboard

Copied

What version of Mac OS? Preview doesn’t actually read PDFs, it uses Mac OS to do it so the bugs will apply to other apps too. Unfortunately it’s almost impossible to get a list of Mac OS PDF bugs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 06, 2023 Sep 06, 2023

Copy link to clipboard

Copied

I have the same problem. I am on Windows. This is obviously a bug. When I view my PDF in the new, updated Adobe Acrobat, it is missing content. If I zoom in, it's there. It's a bug, Please fix it.  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 20, 2024 May 20, 2024

Copy link to clipboard

Copied

I have a similar problem. I am merging several PDF files into one big PDF. Some of the PDF files that I am merging are fillable ones with questions that people have responded to. When I open the merged file, elements of certain files are missing, especially the fillable ones with responses which were on the original PDF that was returned. Any sugestions? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

LATEST

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3yuD8m8

 

Let us know how it goes.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines