after correct instalation of Acrobat Pro 11 I can view 3D files then when the computer is restarted/relaunch afetr some time I can't withe the AA info: 'a 3D data parsing error has occured'. Could help please? In front of business meeting planed for presn

[mweuo]

after correct installation of Acrobat Pro 11 I can view 3D files then when the computer is restarted/relaunch after some time I can't withe the AA info: 'a 3D data parsing error has occurred'. Could help please? In front of business meeting planed for presentation of 19 different 3D files I am much disapointed with the current status.

[Joel Geraci]

What tool are you using to create the 3D PDF files?

[jehronimo]

Hi,

I had this issue with my Adobe Acrobat Pro DC and Adobe Acrobat DC reader and the "solution" we found to fix it was this one:

Go in the Adobe cache folder:

C:\Users\[user]\AppData\Local\Adobe\Acrobat

Then rename the folders:

DC --> DC_old

and

2015 --> 2015_old

(you can delete those folders, they will be re-created, but I prefer the renaming ).

Then run your program, it should be OK.

[FauxBen]

Ran into the same trouble; kept receiving "a 3d data parsing error has occurred" opening files with 3D models from different clients.  Even tried installing Adobe Reader to see if that worked, which it did not.

jehronimo your solution fixed the problem opening files with 3D content.  Thank you!

[jehronimo]

Great, good to hear that fixes your issue

[Nate30999424hfxg]

I rename my ApplData/local director to Acrabat_old every day and sometimes more than once a day to open 3D PDF files.  Is there a longer term fix in the works?