After Install When Launching App Get Blank White Screen

[Emily29862085jluf]

I have been having issues with Acrobat getting "an internal error occured" error message. I checked the file permissions and everything check out that I had full permissions. But I was still getting the error message. So I uninstalled Acrobat and Ran the AdobeAcroCleaner and rebooted my computer. I reinstalled Acrobat using Creative Cloud and now when I launch I get a blank white screen. Has any one seen this before and know how to fix?

[David25659911uevs]

I'm having the same exact issue with one of my users.  Have uninstalled/reinstalled.  Have logged out of all sessions.  Have removed all adobe credentials in credential manager.  Nothing works.  NEED HELP!!!  My user is about to go ballistic with this!!

[Amal.]

Hi @Emily29862085jluf @David25659911uevs 

I have shared more details with you in a private message. Please check

Regards

Amal

[David25659911uevs]

The resolution you provided did not work for my user.  Please escalate this issue on up the chain.  It's pretty bad when you purchase a product that you can't even use.

[Amal.]

Hi @David25659911uevs 

We are sorry to hear that. Could you share the Appdata folder from the users affected machine and share that in private message?
AppData\Local\Adobe, AppData\LocalLow\Adobe and AppData\Roaming\Adobe

Regards

Amal

[Lissette301774689nwp]

I am experiencing the same issue. Is there a solution?