after printing window

[ronit25424184mkva]

hi

i keep getting adobe to open after each quick print from email or folder (meaning i print without opening file) but after it prints the adove program is open and i need to close it - can i cancel it?

i attached the program that opens after the document is printed 

thanks 

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the steps you are doing to quick print the PDF file? A small video recording of the steps you are doing and the issue you are experiencing will be very helpful.

Please make sure you have the recent version of the application. Go to help > Check for updates and reboot the computer once.

Please repair the installation from the help menu (Win Only) and see if that works.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check.

Also, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

Regards

Amal

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the steps you are doing to quick print the PDF file? A small video recording of the steps you are doing and the issue you are experiencing will be very helpful.

Please make sure you have the recent version of the application. Go to help > Check for updates and reboot the computer once.

Please repair the installation from the help menu (Win Only) and see if that works.

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check.

Also, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well.

This issue is fixed with the recent release - version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal