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Participant
September 27, 2022
Question

After Testing Adobe Pro "On-Line" My Adobe Acrobat Pro 2017 "Plug-in's" half stopped working.

  • September 27, 2022
  • 1 reply
  • 480 views

My organization is considering a move from "single seat" Adobe Acrobat DC or Adobe Pro with prepretual licenses to their Cloud versions. So, I voluntereed to be the "guinea pig" to test the on-line Pro. 

At the end of the trial, it asked me to purchase the subscription to continue. I tell it "NO" and continue on my way to other things. Later in the day, I needed to reorganize the order of a pdf file. I start my prepretual copy of 2017 Pro, load my document, click on my plug-in "Organize Pages" and low and behold , I get this message - 

 

Now where the heck did that come from? What HAPPEN???? Needless to say, I wasn't thrilled at this.

 

I finally get calmed down enough to check each of my tools. Now mind you, these were functioning before my "test" evalualtion of on-line Adobe Pro.

 

 

I had three customer apps - those don't work either  but whic I click on the drop down box, I get this

 

Supriseingly, I can edit it -

But none of the tools associated with Pro work.

or the Common tool -

The Adobe "support" is meaningless and it seems like have Adobe Reader 2022 instead of 

So Gang - Do you have any suggestions as to how I get my Pro 2017 tools back functioning?

 

 

 

 

 

 

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1 reply

Legend
September 27, 2022

You probably messed up the licensing by licensing a different Acrobat product. You may need to uninstall/reinstall, or even do a deep clean...

Participant
September 27, 2022

I'm not sure if that is an option.