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After Testing Adobe Pro "On-Line" My Adobe Acrobat Pro 2017 "Plug-in's" half stopped working.

New Here ,
Sep 27, 2022 Sep 27, 2022

My organization is considering a move from "single seat" Adobe Acrobat DC or Adobe Pro with prepretual licenses to their Cloud versions. So, I voluntereed to be the "guinea pig" to test the on-line Pro. 

At the end of the trial, it asked me to purchase the subscription to continue. I tell it "NO" and continue on my way to other things. Later in the day, I needed to reorganize the order of a pdf file. I start my prepretual copy of 2017 Pro, load my document, click on my plug-in "Organize Pages" and low and behold , I get this message - 

dexterg63054165_0-1664286019480.pngexpand image

 

Now where the heck did that come from? What HAPPEN???? Needless to say, I wasn't thrilled at this.

 

I finally get calmed down enough to check each of my tools. Now mind you, these were functioning before my "test" evalualtion of on-line Adobe Pro.

dexterg63054165_2-1664288071334.pngexpand image

 

dexterg63054165_3-1664288193718.pngexpand image

 

I had three customer apps - those don't work either  but whic I click on the drop down box, I get this

dexterg63054165_5-1664288394525.pngexpand image

 

Supriseingly, I can edit it -

dexterg63054165_6-1664288600018.pngexpand image

But none of the tools associated with Pro work.

or the Common tool -

dexterg63054165_8-1664288801900.pngexpand image

The Adobe "support" is meaningless and it seems like have Adobe Reader 2022 instead of 

dexterg63054165_9-1664289345936.pngexpand image

So Gang - Do you have any suggestions as to how I get my Pro 2017 tools back functioning?

 

 

 

 

 

 

TOPICS
Edit and convert PDFs , General troubleshooting , How to
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LEGEND ,
Sep 27, 2022 Sep 27, 2022

You probably messed up the licensing by licensing a different Acrobat product. You may need to uninstall/reinstall, or even do a deep clean...

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New Here ,
Sep 27, 2022 Sep 27, 2022

I'm not sure if that is an option.

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New Here ,
Oct 04, 2022 Oct 04, 2022
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In the real world that might have work, but not in this case. I seriously doubt the organization I work for will still have a copy of Adobe Pro 2017 laying around, catching dust. 

On top of that, it just happens that Adobe no longer supports 2017.  Oh, but we'll upgrade you to 2020. I thought that was nice offer.  But shortly later, I get an email, telling me "but it will cost you". 

 

Now I'm getting upset. I was willing to try Adobe Pro web and in the process, my older version get run over. It is very near useless to me for now. I is no longer an Adobe Pro product, which I had before.

 

I would like my 2017 version back then. The 2020 version can’t be that much better than what I had.

 

Bottom-line is, the upgrade to Pro 2020 would cost me $250. That's bull hockey pucks. Yes, I am ANNOYED. 

 

My Adobe Pro 2017 has be neutered and isn't much better than Adobe DC.  

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