AI Assistant in Adobe Acrobat & Reader not showing on desktop version

[athina_vn]

Hello, I have the new Adobe Acrobat but I cannot see the AI Assistant in Adobe Acrobat & Reader on the Desktop version only on the web version. How can I enable it to desktop version too?

Thanks

[Jelle37875604afby · Accepted solution]

Found it: Preferences>Language>Apllication Language>Choose at application startup>Restart & choose English>Open a document> wait a bit>Notification should appear in the toolbar asking to restart Acrobat> Restart> Enjoy!

[Jelle37875604afby · Accepted solution]

Found it, see my solution below. Hope this works for you too.

[defaultz1ll8rqlesmt]

Have also uninstalled and reinstalled using the CC app on my desktop, which didn't work

[beautiful_Mirage5CFA]

i have same problem , did it work with u ?

[miguel_mon]

Same problem here. Don't know how to solve it 😞

[sangrover]

Hey, can you please ensure to get on the latest update. To do so, go to Help > Check for Updates.

Once updated to the latest version,  ensure that you are on the new UI. To check go to View > Choose "Enable new Acrobat".

Let us know if this works for you.

Regards,
Sandeep

[michael_8633]

This worked for me.   I think the "Enable new Acrobat" was the trick!

[alanjr_uk]

Oh, that's really disappointing if it needs the 'new Acrobat' layout active - I found that a massive retrograde step to the previous Acrobat.

[Igor33890674f5de]

I followed all the above steps, and it did not work for me. The Ai assistant is still not showing up. I am using a Macbook Pro

[shaktikeshri]

Hi @Igor33890674f5de 

Can you please share the

• Version number of your Acrobat,
• Language of your Acrobat and country/state you are in and
• Acrobat diagnostic logs . https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html 

Thanks,

Shakti K

[Vinod Dobhal]

@Igor33890674f5de - Could you please let us know where are you based, the version of Acrobat/Reader you are running on Desktop and the app locale?

Thanks,

Vinod

[Igor33890674f5de]

I am in Tennessee, US. Version 2024.005.20414. I have an enterprise CC subscription.

[Igor33890674f5de]

Language: English

[soeun_1236]

Same issue here. I have Adobe Acrobat Pro subscription through university

[Tariq Ahmad]

Hi @Igor33890674f5de, I have sent you an email. Please check it and let us know how it works at your end via email. 

[igor_1362]

I just saw the email and replied

[Wassana22980115r3cr]

Hi there! I can't make it work either. I tried reinstalling it, changing the language to English, and enabling the new Acrobat. I'm in NJ. US. Version 2025.001.20438.enterprise CC subscription.

[steveotv2 · Accepted solution]

Uninstall / reinstall from CC desktop is what worked me. It was an easty fix, but this an issue for users. It needs attention.

[farzaneh_6000]

not for me. very frustrating.