AI assistant is asking for subscription after I paid

[jonathan_2143]

I just paid for the subscription for AI, but everytime I try to use it, a popup asking me to signup again appears.  This is frustrating.

[Karl Heinz Kremer]

Did you use the correct Adobe ID to subscribe? Or, in other words, are you logged in with the same Adobe ID that you used for the subscription? For any subscription releated issues, you very liklely will have to get in touch with Adobe's customer support. 

[Meenakshi Negi · Accepted solution]

Hi jonathan_2143,

Thank you for reaching out, and sorry about the trouble caused.

The service may take some time to activate. Please try again after some time. 

Please try to sign out of the application and relaunch it. Then, sign in again and check if the subscription works.

For more information on AI Assistant feature, refer to the following help document: https://helpx.adobe.com/acrobat/desktop/use-acrobat-ai/get-started-with-generative-ai/acrobat-ai-ove... 

Let us know if you experience any issues.

Thanks,

Meenakshi