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Hello, I bought and downloaded AI picture generator, and it seems that since I did this my AI assistant is not working. It just sits in processing document. I have gone in and cancelled my subscription with the AI picture generator, but it doesn't seem to have helped. I've tried multiple pdf's and it's just sitting on processing document.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community bugs">
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Hello Karen!
I hope you're doing well, and we apologize for the delayed response and the trouble.
Are you encountering any error messages when using the AI assistant feature? Also, are you using a Mac or Windows computer, and which OS version are you running? Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/4hT8eFE.
To know more about the GenAI features, please see these articles: https://adobe.ly/4gxY6kB
Let us know how it goes.
Thanks,
Anand Sri.