AI Assistant not available

[Tiffany373842492ns6]

I have continued to uninstall and reinstall Adobe for Mac IOS and the AI Assitant button is still not visible in my app. I also don't have it in the web version, either. I have a Pro subscription and have purchased an AI subscription. 

I have followed all the instructions provided on this forum but the issue persists.

Thank you

[Jett37579639rrpn]

I also have a Pro subscription and am unable to view any of the AI features, despite uninstalling, cleaning and restarting the app and my computer numerous times. Looking forward to getting the issue resolved! 

[Amartya37670106ffb3]

have there been any updates on this? I cant use the ai on my ipad.

[Meenakshi Negi]

Hi Tiffany373842492ns6, Jett37579639rrpn, and Amartya37670106ffb3,

Thank you for reaching out, and sorry about the delayed response.

Please let us know if you can still not use the AI assistant feature. 

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If you still do not get the option, share the details of the Acrobat and OS versions with us.

Also, confirm your Adobe ID via private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi