AI Assistant not responding and the pdf document just freeze!

[elaine_9099]

Hi,

Need urgent help here! I have a paid active subscription for 'AI Assistant' tool but recently it has not been working properly and today, it just won't respond like everyother day. I tried to sign out and then attempted sign in. Now it's not responding to my sign in request. What is happening here, anyone can help?

[Jim_Rick6879]

This issue can happen when Acrobat’s cache or the AI Assistant service gets stuck after an update. Try these quick fixes:

1. Force close Acrobat completely and restart your computer.
2. Clear Acrobat’s temp files: go to Edit → Preferences → General → Clear All Settings (don’t worry, your files stay safe).
3. Make sure you’re running the latest version from Help → Check for Updates.
4. If sign-in still doesn’t work, go to Adobe Account
   in your browser, log out, and then log back in before reopening Acrobat.

If it continues to freeze, the issue might be on Adobe’s end — the AI Assistant servers sometimes get temporarily overloaded. In that case, reaching out to Adobe Support via chat helps them re-sync your license and clear the session error quickly.

[elaine_9099]

thank you!

[PravalJain]

@elaine_9099  - AI Assistant services were impacted by AWS outage. The services are back to normal now. Can you try now and let us know if you are still seeing issues ? 

[SubhenduC]

same thing here. I subscribed to 'Ask Ai Assistance', just to try. Not able to open the reader anymore. Everytime i open it, it freezes and had force close. So crazy!!!