AI ASSISTANT PROBLEM

[Erton_Cl�maco1646]

Hello everyone, I have a problem with the Acrobat AI assistant, which no longer appears.

There is no more space for the prompts or anything about it, how can I fix it?

already tried to reinstall sometimes, doesnt worked for me.

[Vinod Dobhal]

Hi @Erton_Cl�maco1646 ,

Could you please check any other view e.g. Edit, Convert or E-Sign next to All tools pane. From the screenshot you shared it appears that none of the CEF views are visible. If those are also blank, I suggest you to uninstall and reinstall the application again.

Thanks,

Vinod 

[Erton_Cl�maco1646]

Hello, thanks for the answer.

the other tabs work normally, only the AI ​​assistant doesn't.

I have already reinstalled 3 times

[Vinod Dobhal]

Hi @Erton_Cl�maco1646,

To help us investigate the issue further, could you please share the diagnostic logs? 

To collect the logs:

1. Download and run the Diagnostics Utility from: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
2. Click on Start Diagnostics.
3. Launch Acrobat, reproduce the issue with your file.
4. Once done, click Stop Monitoring.
5. Copy the Log ID and share it with us.

Thanks in advance for your support!

Regards,

Vinod

[erton_climaco5209]

this is the log id. f0fe29dd-585f-4acb-ac90-b3d1a371ae7c

[Vinod Dobhal]

Hi @erton_climaco5209 - Could you please check with the latest update 25.001.20841 if the issue has been resolved?

Thanks,

Vinod