AI Assistant problems

[ea_8449]

I paid for AI Assistant but everytime I try to use it I get a message that I am not authorized. I have logged out and back in multiple times.

[Tariq Ahmad]

Hi @ea_8449,

Sorry for the troubled experience. Is the machine you are using your personal machine or an IT-managed machine? Ensure your copy of Acrobat is updated, to check for any pending updates, launch Acrobat > Help > Check for updates. 

If the issue re-occurs: 

1. Help us with the OS name and version.
2. Acrobat version. 
3. Could you please share a screenshot or video of the issue at your end. 

In the meantime, you may try using this functionality using Acrobat Web: https://www.acrobat.com/ 

I checked your account details; the subscription should be active. It seems there are no problems in the backend system. 

^TD

[Tariq Ahmad]

Hi @ea_8449, 

We checked internally, and it seems that a couple of issues occurred a couple of days ago and have already been resolved. 
Please let us know if your issue is resolved or not.  

Thank you for your patience.

~Tariq