AI Assistant / Something went wrong. Please, try again.

[inga_0038]

Hi, I have a problem with the AI assistant. The size of the document is 336 pages (4.6 MB) (attached). I use Adobe Acrobat Pro Version 2024.003.20180

It does not work both on the app and on the web: It is either "An error occurred. Please try again." or "Something went wrong. Please, try again".  

I work on Mac Sequoia 15.1 

How to solve the problem?

Thanks,

Kinga 

[droopydog500]

Hello @inga_0038,

Thank you for your message. I am sorry you are having this problem. 

This document failed for me also. I have asked them to take a closer look at this file.

Thanks,
    droopy

[S. S]

Hi @inga_0038,

Hope you are doing well. Thanks for reporting this.

We were able to reproduce the issue, and this will be fixed with the upcoming update.

Requesting your kind understanding and patience while we release the fix.

-Souvik

[olivier_8873]

Dear S.S,

I am facing a near identical issue as Inga, has this fix been pushed in a recent update? I have attatched the document.

Regards,

Olivier

[Tariq Ahmad Dar]

Hi @olivier_8873, 

Sorry for the troubled experience. This is not a product-related issue is mainly a specific issue. 

You may use the Preflight tool of Acrobat to find the root cause of the issue in the file structure. 

~Tariq

[Tariq Ahmad Dar]

Hi @inga_0038, 

Sorry for the delayed response and troubled experience. 
I just ran some checks on the file, and there seem to be multiple issues with the file. Since you have access to Adobe Acrobat Pro, you may try running Preflight fixups and check if that works for you. When I ran some fixes using the Preflight tool and then ran AI assistant it seems to be working now. To learn more about the Preflight tool in Acrobat: https://helpx.adobe.com/acrobat/using/correcting-problem-areas-preflight-tool.html please check this help page. 

Let us know if you have more questions.

~Tariq