Alert of License Expiration (Adobe Acrobat DC)

[RETD]

During the last days, an alert regarding to License Expiration appears some seconds before opening a PDF file.

I do not understand why if I have an automatic renewal authorization. 

Have one of you experienced something like this with the software? How can it be repair?

Thanks in advance,

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described you are getting the license expiration alert

Would you mind sharing the screenshot of the pop up message for a better understanding?

Adobe Acrobat Reader DC is a freeware application and doesn't require any renewal. For more information, please check the help page https://helpx.adobe.com/reader/faq.html

Let us know if you are referring to something else.

Regards

Amal

[RETD]

Dear Amal:

Many thanks for your reply and commentaries.

Please, find attached the screenshot of the alert.

Let me know if there is anything I may do to repair it.

Thanks...!

RETD

[try67]

Your screenshot did not come through. You can't post it if you reply by email.

Post directly from the forum.

[RETD]

Dear Amal:

Many thanks for your reply. Please, find attached the screenshot.

The alert affects the performance of the Acrobat Reader DC and Adobe Acrobat Pro (suscribed).

Many thanks in advance,

RETD

[RETD]

Dear Amal:

Many thanks for your reply. Please, find attached the screenshot.

The alert affects the performance of the Acrobat Reader DC and Adobe Acrobat Pro (suscribed).

Many thanks in advance,

RETD

[Amal.]

Hi there

Thank you for sharing the screenshot of the error message. Do you have any security software installed on your machine that might be conflicting with the application ability to connect to the Internet? If yes, please try to turn off the security software (For testing purposes) and see if that helps.

Note: Please turn on the security after testing to avoid any security risks.

Also please check your connection with Adobe servers and try to reset the host file as described in the help page - https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Howtofixconnection...

Regards

Amal

[Arlandolamarthomas]

How you renew