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Alert of License Expiration (Adobe Acrobat DC)

New Here ,
Aug 12, 2021 Aug 12, 2021

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During the last days, an alert regarding to License Expiration appears some seconds before opening a PDF file.

I do not understand why if I have an automatic renewal authorization. 

Have one of you experienced something like this with the software? How can it be repair?

Thanks in advance,

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General troubleshooting

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the license expiration alert

 

Would you mind sharing the screenshot of the pop up message for a better understanding?

 

Adobe Acrobat Reader DC is a freeware application and doesn't require any renewal. For more information, please check the help page https://helpx.adobe.com/reader/faq.html

 

Let us know if you are referring to something else.

 

Regards

Amal

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Dear Amal:

Many thanks for your reply and commentaries.

Please, find attached the screenshot of the alert.

Let me know if there is anything I may do to repair it.

Thanks...!

RETD

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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Your screenshot did not come through. You can't post it if you reply by email.

Post directly from the forum.

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Dear Amal:

Many thanks for your reply. Please, find attached the screenshot.

The alert affects the performance of the Acrobat Reader DC and Adobe Acrobat Pro (suscribed).

Many thanks in advance,

RETD

 

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Dear Amal:

Many thanks for your reply. Please, find attached the screenshot.

The alert affects the performance of the Acrobat Reader DC and Adobe Acrobat Pro (suscribed).

Many thanks in advance,

RETDScreenShot 1.jpg

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi there

 

Thank you for sharing the screenshot of the error message. Do you have any security software installed on your machine that might be conflicting with the application ability to connect to the Internet? If yes, please try to turn off the security software (For testing purposes) and see if that helps.

Note: Please turn on the security after testing to avoid any security risks.

 

Also please check your connection with Adobe servers and try to reset the host file as described in the help page - https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#Howtofixconnection...

 

Regards

Amal

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New Here ,
Aug 18, 2021 Aug 18, 2021

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How you renew

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