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All PDF icons turned solid white after installing Reader DC while acrobat pro dc was installed

Community Beginner ,
Sep 11, 2021 Sep 11, 2021

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[Moderator moved from Using the Community (forums) to Acrobat Pro Discussions.]

I have acrobat pro dc installed and also acrobat reader dc. When opening Reader it crashes after 3 seconds. I uninstalled Reader and Reinstalled it and now all my pdf icons have turned solid white. Seems to be interfering with acrobat pro dc

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General troubleshooting

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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You don't need the free Reader app if you already have the full-scale version of Acrobat Pro DC.  

 

I suggest you uninstall both apps and reinstall just Acrobat Pro DC.  Skip the free Reader.  Use the Adobe Cleaner tools to wipe all old files from your system

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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