@Deleted User wrote: Although I have already purchased it, why is it still shown as a free account?
We cannot read translate screenshots, so I have no idea what yours say. I think you are saying your paid subscription is showing as a trial.
The first thing to try is to sign out, then sign in again with the Adobe ID and PW you used to purchase. If that fails, try these steps:
https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If you still need assistance, contact Adobe Customer Care directly.
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"
You can also send a tweet to @AdobeCare.
Do not reply to PMs, which are likely to be scammers.
~ Jane
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