An Internal Error Occurred when mousing over comments/annotations

New Here ,
Apr 22, 2022 Apr 22, 2022

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My name in comments was showing as something random (I have no idea where it came from) and couldn't be updated in settings without manually changing individual comments. I selected the use log-in name for comments which did fix the comment name issue, however now PDFs with comments or annotations are unusable & an error message occurs whenever I mouse over any existing comment.

 

Further, the application now crashes whenever I try to open a PDF with existing comments unless I already have Acrobat loaded in the background.

 

Unchecking the setting I changed did nothing, I have done a full reinstall and still no change. Any assistance would be greatly appreciated.

 

Using Windows 11 if that's of any significance.

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Comment review and collaborate PDF , Crash or freeze , General troubleshooting

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New Here ,
Aug 18, 2022 Aug 18, 2022

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I am getting a similar error. See pic below.Internal Error.png

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