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Another instance of Distiller is already running

Participant ,
Jul 02, 2019 Jul 02, 2019

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On start up, I keep getting a pop-up message, "Another instance of Distiller is already running."

1. What is causing this?

2. How do I fix it?

3. How is it affecting my Acrobat DC?

Thank you

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General troubleshooting

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correct answers 1 Correct answer

Community Expert , Jul 04, 2019 Jul 04, 2019

Let me correct myself on last said,

The Acrobat Distiller is licensed with the Adobe Acrobat Reader DC and Adobe Acrobat Pro DC (someone please correct me if  I am wrong); it is bundled together and it cannot be used as a stand-alone product that you can download and install separately.

Unless you are using an old version of the Acrobat product the guidelines that I've posted earlier does not apply to your case.

So I apologize for rushing out and blurting an answer without asking the right question

...

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Community Expert ,
Jul 02, 2019 Jul 02, 2019

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Uninstall the Distiller Ap from windows Uninstall Programs and Feature method (if it applies to this App)

Uninstall the Distiller App from the Adobe Creative Cloud Desktop App if it is listed there.

Reboot your computer and  see if your Acrobat DC still gets affected by it.

If it  still shows after trying the uninstall options go online and uninstall from  the Cloud Service by accessing your user account settings and disabling what you can in  there (pay close attention if the Distiller is being shared by more than one Adobe product in your user account..

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New Here ,
Feb 04, 2024 Feb 04, 2024

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I am having the same issue. I don't see the app distiller in my window program to add or remove also, I don't see in the cloud desktop App.   Not sure where it is or where I can repair or fix this issue. 

 

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Community Expert ,
Jul 04, 2019 Jul 04, 2019

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Let me correct myself on last said,

The Acrobat Distiller is licensed with the Adobe Acrobat Reader DC and Adobe Acrobat Pro DC (someone please correct me if  I am wrong); it is bundled together and it cannot be used as a stand-alone product that you can download and install separately.

Unless you are using an old version of the Acrobat product the guidelines that I've posted earlier does not apply to your case.

So I apologize for rushing out and blurting an answer without asking the right questions first.

The best answers I could find for your particular issue I found here:

Another Instance of Distiller is Busy Starting Up

When is it necessary to use Adobe Distiller?

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Jul 04, 2019 Jul 04, 2019

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Acrobat Distiller is a component of Acrobat Pro and Acrobat Standard. It has never been a part of the free Acrobat Reader.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Participant ,
Jul 04, 2019 Jul 04, 2019

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I found, per the link you attached, that I had two instances of  Distiller running in processes. I right clicked and open the containing folder and deleted one of the copies. I restarted, and it didn't come up, so hopefully that took care of it.

Thank you!

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Community Expert ,
Jul 04, 2019 Jul 04, 2019

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Awesome!

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Participant ,
Jul 06, 2019 Jul 06, 2019

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I wanted to add an update to my response. When I deleted the copy of Distiller, it deleted both copies which rendered my Acrobat DC unable to function. I uninstalled it and reinstalled it. Now it's all good.

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