aplicacio no responde

[Niceforo33218312km0r]

buen dia

al  abrir un archivo el progrma se congela y manda un mensaje de "No Respeonde" a alguien le ha pasado esta situacion y si se ha podido corregir?

soporte tecnico me ha indicado que desintale y vuelva a instalar y actualice, al volver a abrir algun archivo vuelve a mandar el mensaje de -no Responde, lo nuevo y un poco de correccion es que despues de unos segundos ependiendo del tamaño del archivo ya se puede trabajar en el y al estar trabajando en algunos momentos vuelve a trabarse y mandar el mensaje de No Responde

gracias y espero si a alguien le ha pasado lo mismo

[Amal.]

Hi @Niceforo33218312km0r
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20458 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/41SJyWZ
 
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, Would you mind collecting the crash/freeze logs (https://adobe.ly/423eeEX) and share them via any cloud storage. Just upload the log file to any cloud storage of your choice and generate the link and share that link with us for further investigation.

~Amal