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I am having a problem with my Adobe Acrobat DC app. When I am attaching my signature or initials to a pdf file, the app locks up and says "not responding" for up to 5 minutes. Any suggestions on solutions to resolve this problem?
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Hi,
Thanks for reporting this to us.
To understand the issue better, we'd like to get more information from you.
When I am attaching my signature or initials to a pdf file, the app locks up and says "not responding" for up to 5 minutes.
As mentioned above, when attaching my signature, does it mean that you are attaching an external file, or image using Fill & Sign tool, and the application freezes?
If yes, how about checking with a different file attachment, probably a smaller size? It could be the file or image size is larger than expected.
Suppose you continue to experience the "Not responding" error. Then try this:
1- Close the Acrobat processes running in the background from Task Manager (Windows) and Activity Monitor (Mac). Open the app and try again.
2- Open Acrobat>help>check for update
3- Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.
Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.
Thanks,
Akanchha