Application Crash: AcroRd32.exe (Application crashes on a lot of devices)

[Branko24935891sx7q]

Details:		Process: AcroRd32.exe 24.2.20759.0
		Dll: AcroRd32.dll 24.2.20759.0
		Dll; Dll Version: AcroRd32.dll,24.2.20759.0
		Exception: c0000005
		Fault Offset: 0040d6d5

Please email replies to branko.1.stojsavljevic@edf-energy.com

[Tariq Ahmad Dar]

Hi @Branko24935891sx7q,

 
Sorry for the trouble you are experiencing. 
Launch Acrobat > Help Menu > Repair Installation. If you are using Classic Viewer. 
If you use Modern Viewer > Click on the Hamburger icon > Help > Repair Installation. Once the repair is done, try restarting your machine if possible. And once it is done try to check again. 

If repair doesn't help, let us know the following:

- Is this happening at launch?
- Or during any workflow?
- Let us know the version number of the Operating system and Application installed on the machine

@Branko24935891sx7q

~Tariq

[Branko24935891sx7q]

Apologies - This is a coorporate installation. We are presently looking at updating from DC May 2024 (24.002.20759) to DC June 2024 (24.002.2089x). 

We have seen a 5% rise in device performance effected. 

[Branko24935891sx7q]

I recently recieved an email from Adobe Systems Incorporated <Adobe.Tech@outlook.com - I've been informed that tthe version we are running has several problems with reader. Advised to look at "

So, we provide you the Acrobat Pro 2020 or Acrobat Standard 2020 Perpetual License which is the onetime payment and license valid for the lifetime.".
Is this the workaround method???