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Application crashes every time I try to search text

New Here ,
Jul 08, 2021 Jul 08, 2021

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My Acrobat (Pro) DC is crashing every time I CTRL+F to search text. The search box appears...but as I start typing I will get in 1 or 2 letters before it stops and is stuck on the "wait" circle. It won't complete, and I have to typically have to exit Adobe all together. I'm getting this with all files I've tried. I use creative cloud. This has been going on for about a week.

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Jul 08, 2021 Jul 08, 2021
Hello, Thank you for reaching out and sorry for the trouble that occurs. Please try the troubleshooting steps in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.  If the issue persists, share the Acrobat and OS versions you are using on the machine. Let us know if you need any help. Thanks, Meenakshi

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Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble that occurs.

 

Please try the troubleshooting steps in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

If the issue persists, share the Acrobat and OS versions you are using on the machine.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jul 09, 2021 Jul 09, 2021

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#2 did it. Thank you so much!


Angela Day
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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Glad to know that!

Let us know if we can be of any help.

 

Thanks,

Meenakshi

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