Application Crashing

New Here ,
May 29, 2022 May 29, 2022

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Hello! I'm using mac version 22.0 of acrobat dc and everytime I try to add a text field box the app crashes. I looked to try to download other versions of the app in the creative cloud , but the option to do so is not there like other applications in the cloud.

 

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Crash or freeze

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hi James,

 

Thank you for reaching out, and sorry about the trouble.

 

As you are experiencing issues while adding the text field, please confirm if it happens with a particular PDF.

Did you try replicating the behavior with other PDFs? If not, please try and let us know.

If the issue occurs with a specific file, Would you mind sharing that file with us along with the steps you do that result in a crash?

 

Please try the troubleshooting steps suggested in the following help document for the crash issues: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html. Check if that helps.

 

Let us know about your findings.

 

Thanks,

Meenakshi

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