Application Frequently Crashing

[pwcjb]

Acrobat ran an update to the newest version roughly 3 days ago and since then the application frequently and randomly crashes, below is the most recent Event Viewer log. The crashes can be minutes apart, 10 minutes apart or about 20 minutes apart.

Faulting application name: Acrobat.exe, version: 21.7.20099.61763, time stamp: 0x615c0a58
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0x027db076
Exception code: 0xc0000409
Fault offset: 0x00088860
Faulting process id: 0x834
Faulting application start time: 0x01d7c51c843fa4cc
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 40bcffa3-f5a4-4b50-ac12-90ce6def56d4
Faulting package full name:
Faulting package-relative application ID:

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described the application is crashing since you updated the application to the new version.

Would you mind sharing the workflow/steps you are doing that leads you to application crashing?

Please try to repair the installation from the help menu > repair installation (Win Only) and reboot the computer once and see if that helps.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

Also please go through the help page - https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Regards

Amal

[shivam5E95]

Hello i am facing the same issue from last 3 days in Photoshop CC, Illustrator CC, Indesign CC- the softwares stops responding after few minutes or freezes and they open a lot of background tasks before freezing. I have updated all my graphic drivers and have enough RAM Space. The problem continues in trial adobe versions also.

[Amal.]

HI there

This is the community page for Acrobat, for issues related to other applications please post your query in the relates community page.

Regards

Amal

[mino26]

We are receiving this too across our multiple terminal servers (2012 R2) since updating last month. All errors show Application Version: 21.7.20099.61763.

Problem signature:
Problem Event Name: APPCRASH
Application Name: RdrCEF.exe
Application Version: 21.7.20099.61763
Application Timestamp: 615c061b
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.19724
Fault Module Timestamp: 5ec50c3e
Exception Code: c06d007e
Exception Offset: 000156e8
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 9d53
Additional Information 4: 9d539ab2d38cfad867f683ba4be72a2d

Problem signature:
Problem Event Name: APPCRASH
Application Name: RdrCEF.exe
Application Version: 21.7.20099.61763
Application Timestamp: 615c061b
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.3.9600.19724
Fault Module Timestamp: 5ec50c3e
Exception Code: c06d007e
Exception Offset: 000156e8
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 9d53
Additional Information 4: 9d539ab2d38cfad867f683ba4be72a2d

[Amal.]

Hi there

Hope you are doing well and sorry to hear that. Have you tried the above shared steps?

Also please checkout the steps shared here - https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html abd see if that works for you.

Regards

Amal