Archive function missing in Outlook Version 1.2024.501.300

Report · May 12, 2024

Hello, all! I regularly archive folders within my email directory from Microsoft Outlook using the "convert to PDF" feature, which creates a portfolio document with each email listed as a file within a folder.

Last week I had an upgrade to my Acrobat Pro (Version 2024.002.20736) and I notice that I no longer have this feature in Outlook. When I revert to my "old" version of Outlook, it is however still there. New Microsoft Outlook Version is 1.2024.501.300. Any hints or tips on how to "reconnect" this plug-in with the new version of outlook?

Report · May 30, 2024

Hi there

Hope you are doing well and thanks for reaching out.

Please update the Acrobat application to the new version 24.02.20759 from the help menu > check for updates and reboot the computer once. Also check for any pending/missing updates for MS office and see if that works.

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal