ARTIFACTS APPEARING WHEN SIGNING DOCS

[Kemper38726869ymws]

I HAVE A PDF ACROFORM THAT HAS SEVERAL DOC LEVEL IF/ELSE SCRIPTS TO SHOW/HIDE FIELDS. THESE ARE EXECUTED PRIOR TO REQUESTING SIGNATURES. EVERYTHING HAS WORKED SINCE INCEPTION MONTHS AGO, BUT NOW ARTIFACTS ARE APPEARING AFTER ACRO SIGN PROCESSES THE DOC TO SEND FOR SIGNATURE. i WENT BACK AND PRINTED/DOUBLE CHECKED SCRIPTS FOR ERRORS BUT NOTHING SEEEMS OUT OF PLACE. COULD IT BE THAT I ALSO USE THIS FORM OVER AND OVER AGAIN AS A TEMPLATE AND IT'S POSSIBLY CORRUPTED SOMEHOW? I ALSO WENT BACK TO MY ORIGINAL VERSION BUT STILL THOSE ARTIFACTS KEEP APPEARING. ANY SUGGESTIONS? THANKS IN ADVANCE- KEMPER

[creative explorer · Accepted solution]

@Kemper38726869ymws Given that the issue is even showing up with your original version, it's possible that something subtle might have gotten ingrained in the file structure over time, or perhaps an update on the Adobe Sign end is now interacting with the form in a slightly different way. This is the most likely culprit given that your scripts haven't changed and worked previously. To try and get things back on track, a fresh start might be the most effective approach. Would you be willing to try creating a completely new PDF and then carefully rebuild your AcroForm fields and scripts within it? Copying and pasting the script code could help ensure you're not reintroducing any typos. If those artifacts disappear in this new version, it would strongly suggest that the original template might have developed some underlying instability. If the problem continues, it might be helpful to temporarily simplify the form by removing some of the conditional logic, just to see if a particular script or the overall complexity is now causing a hiccup with Adobe Sign's processing. 

[Kemper38726869ymws]

Will do- thank you