Asset PDF viewer shows no content, only icons

[Ellersiek]

I use the assets PDF viewer on synced files for many years without any problems: Users with the link can view and comment the PDFs online. Everybody with the link can see the comments.

Last time, this works without problems, is two or three weeks ago.

Currently I have a big problem:

As you can see in the overview, there is no thumbnail

and in the detail view there are only PDF-icons.

I tried many different ways creating the PDFs and, of cause, the saved configuration I used since many years.

Also the views of old PDF files, which worked perfectly, are currently showing only the icons.

What's wrong?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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[Ellersiek]

Thanks and if you this one is better it is okay for me.

And yes, you are right: Before posting I took a view to the long list and it is hard to choose the best one.

[kayharrington]

I am having this same issue.  Did you find a fix?