Auto detect pen and writing in Acrobat

[Babelmansour]

Hello, I use the Acrobat paid version. Depsite the fact that the auto detect box is checked in the Preferences "commenting" section, Acrobat does not auto detect when I use a pen. It works perfectly well in other apps. I have to select comment each time I want to annotate a PDF, and even doing so Acrobat finds it hard to recognize when I am writing, leaving sometimes just spots instead of letters. I unistalled and resinstalled Acrobat, this solved the issue for a while before reverting to the same problem. I am on Windows 11 and an Asus touch PC. Please help, thank you

[arvindy]

Hi There,

Could you please provide the following info to look into the issue further:

-Version of Adobe Acrobat

-Version of the machine

Regards,
Arvind

[Babelmansour]

Hello,

thanks for your answer. I have the Pro Version, 2021.011.20039 (64 bits). I am on Windows 11.

Thanks for your help,

[arvindy]

Hi Babelmansour,

Thanks for the info! Actually, we also need the specific touch device info you are using like Surface Pro(7/8/X) or any other device so that we can try to replicate the issue inhouse.

Regards,

Arvind

[Babelmansour]

Hello Arvind,

I have the same problem on two devices:

- a Asus Zenbook Pro Duo UX582

- a HPD Spectre x360 15-eb

Does it answer to your question?

Thanks again,

[Babelmansour]

Hello Arvind,

may I ask if you have an answer?

Thank you,

[Oonagh226003065ypp]

Hi Babelmansour/ Arvind

I was wondering if a solution was ever gotten for this.  I been having the same issues gets annoying after a while unistallin and resinstalling Acrobat.  I'm using a Surface Book3.

Thanks