Barre d'outils rapide

[Marylene Savard]

Bonjour,

Ce matin en ouvrant mon application, tous les items de la barre d'outils rapide ont disparu.  Je clique dans les espaces vide et les items sont là, ils sont juste invisible.  Quelqu'un pourrait m'éclairer?

[AkanchhaS]

Hi,

Hope you are doing well.

When you right-click on the Menu bar at the top, a list of dropdowns will appear. There's an option, "Show Quick Tools" or if it's disabled then "Hide Quick Tools"

Just check this setting and change it accordingly. Let us know if it still doesn't work.

Thanks,

Akanchha

[Marylene Savard]

Thank you for your reply. As I said in my message, the tools are present in the toolbar but they are invisible. When I place my mouse over them the tooltip appears. Moreover, the modifications of the toolbar are impossible, I can neither add items or remove them.  I also reinstalled the app and still have the same problem.

[AkanchhaS]

Thanks for sharing the screenshot.

Please use this cleaner tool once to remove the existing application and its files traces.

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Once done, do a fresh download and install Acrobat: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Also, confirm if you have the Acrobat DC or freeware Reader DC, along with its dot version. Open Acrobat>help>About Acrobat/Reader DC

What is the exact OS you have your application installed on?

Thanks,

Akanchha 

[Meenakshi Negi]

Hello,

If the issue persists, would it be okay if we schedule a session with you to investigate this issue further?

If yes, please share your preferred time frame in which we can schedule the session.

Thanks,

Meenakshi

[Amal.]

Hi there

++ Adding to the discussion

We also require the file  C:\Program Files\Adobe\Acrobat DC\Acrobat\cryptocme.sig

from the affected machine for further investigation of the issue.
You may share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and procmon logs (Win)  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link

Regards

Amal

[Amal.]

Hi there

++ Adding to the discussion

We also require the file  C:\Program Files\Adobe\Acrobat DC\Acrobat\cryptocme.sig

from the affected machine for further investigation of the issue.
You may share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and procmon logs (Win)  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link

Regards

Amal

[Amal.]

Hi there

Please share the requested information via document cloud, upload the files to the document cloud, create the link and share the link in a private message.
For more information about how to share the files please check the help page https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[Amal.]

Hi there

Please share the requested information via document cloud, upload the files to the document cloud, create the link and share the link in a private message.
For more information about how to share the files please check the help page https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[Marylene Savard · Accepted solution]

J'ai finalement réussi à régler tous les problèmes.  Si j'ai bien compris, tous les bugs provenaient du fait que j'avais une autre version adobe d'installée et qui créait un conflit.

Merci à tous pour votre aide !!!