Hope you are doing well. Sorry for your experience with Acrobat and the delayed response.
Would you mind sharing a few pieces of information for further investigation:
1. The application version of Acrobat you are using;
2. The Operating System you are using along with its version;
3. A screen recording of the workflow you are referring to for a better understanding.
We also suggest updating the application to the latest version and check if it helps.
Look forward to hearing from you.