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Being forced to repurchase Acrobat Pro for the 3rd time in 7 years

New Here ,
Mar 21, 2024 Mar 21, 2024

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I purchased a licence for Acrobat Pro DC in 2016 and a licence for Acrobat Pro 2017 in 2017. I've been using the Acrobat Pro 2017 on my 2 iMac's but recently the one died and the other one was too slow to use, so I switched to a Macbook.

I deactivated the licence on the working iMac, but was unable to do so on the dead iMac. That said, I am not using any licences of Acrobat Pro 2017 on any computers currently.

 

I tried to install the software I purchased on my Macbook, but keep getting an error message that the licence is in use by the maximum allowed computers.

 

I'm trying to figure out how to address this issue - as it's not currently in use by any computers... and I'd like to use the software i purchased for over $500.


Thanks in advance for any advice.

 

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Install update and subscribe to Acrobat

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through TwiXter: @AdobeCare - https://twitter.com/AdobeCare
There is no email support, so beware of scammers.
If the chat window fails to open, then use a different device. If you would like to talk with someone, then click on the option for More Contact Options to be given the appropriate phone number for your country.

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New Here ,
Mar 25, 2024 Mar 25, 2024

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I have gone the chat route, pursuant to which a call was arranged for me to speak with a purported "Technical Expert" who did nothing to help me resolve the issue of figuring out how to correctly reflect the fact that I am not using the software on multiple computers.

Instead he was aggressively trying to make me purchase a brand new licence - which doesn't sit well with me.

Such being the case, I am looking for "advice" from others who may have encountered this situation as well to see how others may have had more luck either getting the Adobe record fixed to accurately reflect usage, or to get Adobe to provide a solution other than making me buy another licence.

Thanks in advance for any ideas.

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