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Billing - Purchased and paid for Acrobat subscription not registering in Adobe account

New Here ,
Feb 27, 2024 Feb 27, 2024

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I purchased a monthly subscription to Adobe Acrobat which came with a free 7 day trial. On day 8 the payment was withdrawn from my credit card. But I no longer have access to Acrobat as my free trial has ended and I need to purchase a plan. (That's the issue, I have purchased a plan, I'm paying for it, but it's not reflected in my adobe account) 

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New Here ,
Jan 06, 2025 Jan 06, 2025

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I purchased a monthly subscription to Adobe Acrobat which came with a free 7 day trial. But it's not working all even the first day.

 

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Community Expert ,
Jan 06, 2025 Jan 06, 2025

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This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through:
Facebook: @Adobe
X (formerly Twitter): @AdobeCare - https://twitter.com/AdobeCare

If the chat window fails to open, then use a different device.
Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain.

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