black cursor box on adobe pro 2020

[Rick27474169bh5i]

black cursor box on adobe pro 2020  wont let our user do anything. 

this is the only website i found that could help me but its only for acrobat dc. pro has different files so its not the same steps. 

Solved: Re: Why does the Mouse cursor change into a black ... - Page 3 - Adobe Support Community - 8...

please help 

[Amal.]

Hi @Rick27474169bh5i 

I hope this message finds you in good spirits. Thank you for getting in touch with us.

I understand that you're experiencing an issue with the mouse cursor, and I'm here to help. I appreciate your patience and want to make sure we get this sorted out for you.

I recommend visiting the Adobe help page at Mouse pointer changes into a black box or square when moved over blank areas in a PDF document. It contains some valuable information that might just do the trick.

After trying out the suggestions, please let us know how it goes. Your feedback will help us further assist you if needed.

~Amal