Blank authentication page displayed when opening protected PDFs with Acrobat DC 64-bit 22.001.20117

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Jun 03, 2022 Jun 03, 2022

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Hi,

 

After upgrading to latest Adobe Acrobat Reader DC 64-bit (22.001.20117) I am no longer able to open protected PDFs (Adobe LiveCycle Rights Management) when protected mode is enabled.

 

OS: Windows 10 Enterprise, 20H2.


Looks like when protected mode is enabled the embedded browser supports only plain HTML & vanillaJS web pages. With protected mode disabled the embedded browser seems to support more cababilities.

 

With 32-bit version, the authetication page is properly displayed, the issue occurs only with the 64-bit version.

 

I have found this article https://helpx.adobe.com/acrobat/kb/internet-explorer-11-end-of-life-impact-on-acrobat-reader.html stating that

"Use of Internet Explorer embedded control for SharePoint, shared reviews, and forms-based authentication workflows

Acrobat and Acrobat Reader use the Internet Explorer embedded control for sign-in workflows in SharePoint, shared reviews, and forms-based authentication. Moving away from Internet Explorer for these workflows is planned for later release."

 

Could this be the root cause for the issue I am curently facing?

 

Thank you,

Sergiu

 

 

 

TOPICS
General troubleshooting , PDF forms

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