Blank PDF in Acrobat DC but fine in Acrobat Reader

[NYCat]

When I open some PDF documents in Adobe Acrobat DC Continuous version 2021.001.20149 they are completly blank.  I can open the same PDF in Acrobat Reader and I see all the content.  Anyone know what is going on?  I have the latest version of Adobe Acrobat DC.

Thanks!

[try67]

Do they appear gray?

[NYCat]

No, white

[Amal. · Accepted solution]

Hi there

++ Adding to the discussion

If the PDF files are stored on a shared network/drive, please download them to your computer locally and then try to open them with Acrobat Pro DC application and check

Also, please try to repair the installation (Win Only) reboot the computer once. Go to Help > Repair Installation

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check .

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check

Regards

Amal

[NYCat]

Resetting preferences worked!