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Blank PDF in Acrobat DC but fine in Acrobat Reader

New Here ,
May 05, 2021 May 05, 2021

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When I open some PDF documents in Adobe Acrobat DC Continuous version 2021.001.20149 they are completly blank.  I can open the same PDF in Acrobat Reader and I see all the content.  Anyone know what is going on?  I have the latest version of Adobe Acrobat DC.

 

Thanks!

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , May 05, 2021 May 05, 2021
Hi there ++ Adding to the discussion If the PDF files are stored on a shared network/drive, please download them to your computer locally and then try to open them with Acrobat Pro DC application and check Also, please try to repair the installation (Win Only) reboot the computer once. Go to Help > Repair Installation If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082...

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Do they appear gray?

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New Here ,
May 06, 2021 May 06, 2021

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No, white

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Adobe Employee ,
May 05, 2021 May 05, 2021

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Hi there

 

++ Adding to the discussion

 

If the PDF files are stored on a shared network/drive, please download them to your computer locally and then try to open them with Acrobat Pro DC application and check

 

Also, please try to repair the installation (Win Only) reboot the computer once. Go to Help > Repair Installation

 

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check .

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check

 

Regards

Amal

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New Here ,
May 06, 2021 May 06, 2021

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Resetting preferences worked!

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