Blank Pop-up screen after launching Acrobat Pro DC

New Here ,
Oct 20, 2021 Oct 20, 2021

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Does anybody have any idea what might be going wrong in Acrobat Pro DC. After I launch the program and before I can do anything, a white dialogue box appears and the cursor flashes very rapidly. Many times per second. I have reinstalled the program and the same thing is happening. See the screenshot for the visual.Acrobat Blank Screen after launch.jpg

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Crash or freeze , General troubleshooting

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Hi Jadato

 

Hope you are doing well and sorry for the trouble.

 

This issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we will hear anything form them.

 

Regards

Amal

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New Here ,
Oct 21, 2021 Oct 21, 2021

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By way of helping to solve this, I have this to report.

 

I thought I had it solved yesterday after deleting one of my two computers from the activated devices list (I have the allowable two devices activated). The computer I deleted from the list was the same one I was using.

 

Today, however, I have started Acrobat Pro DC and managed to get into a document before the pop-up screen covered the document again, but today, I have jibberish appearing in the pop-up screen. See below screenshot for details. This may prodive a clue for anybody technical.

 

Acrobat Blank Screen after launch with jibberish.jpg

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New Here ,
Oct 21, 2021 Oct 21, 2021

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The 2nd execution of Acrobat Pro DC for the day, yesterday's behaviour has returned and the only way forward is to use task manager to kill the program.

 

I hope this helps.

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Having a similar issue when trying to do anything within a document and then save it...when I "save as" a white diologue box pops up and just does nothing. 

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Adobe Employee ,
Oct 22, 2021 Oct 22, 2021

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Hi there

 

Hope you are doing well and sorry to hear that.  As described you get the blank pop up when saving the file.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online sotorage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once. 

 

Regards

Amal

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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Hi there

 

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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New Here ,
Jan 12, 2022 Jan 12, 2022

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We're still experiencing this after the most recent update. The exact same issue as OP.

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Hi there

 

We are sorry to hear that the issue is still un resolved. This is reported to our enf=gineering team and they are working on it to find the fix. We will share the update as soon as we will hear anything from them.

 

Thanks for your time and patience.

 

Regards

Amal

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New Here ,
Jul 13, 2022 Jul 13, 2022

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To get rid of the blank white page you must sign out of other devices.

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New Here ,
Jul 14, 2022 Jul 14, 2022

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LATEST
The trouble is the other registered devices are the same. So multiple entries are being created for the one computer! It's as though some ID is changing at some point when windows starts up on the same device. Weird. This is the only licencing system that thinks I have multiple copies of things. Microsoft licencing works fine.

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New Here ,
Jan 13, 2022 Jan 13, 2022

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https://teams.microsoft.com/l/meetup-join/19%3ameeting_ZWE4ZWRhY2EtODkzZC00MzhhLTkyZDAtN2VlNDU3MmExM...

quote

Does anybody have any idea what might be going wrong in Acrobat Pro DC. After I launch the program and before I can do anything, a white dialogue box appears and the cursor flashes very rapidly. Many times per second. I have reinstalled the program and the same thing is happening. See the screenshot for the visual.Acrobat Blank Screen after launch.jpg


By @jadato59

 

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New Here ,
Jan 13, 2022 Jan 13, 2022

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The "problem" seems to stem from Creative Cloud not being able to log-in automatically when the computer starts up. For whatever reason, if Creative Cloud can start-up and log-in then the problem does not seem to raise its head for me. So I manually check Creative Cloud first before using an Adobe product and if it is logged in, great! no problems are likely (not had a problem so far since December with this protocol. If Creative Cloud asks me to log-in, then I log-in manually and then the day will be problem free for Adobe products (or it has been for several weeks now).

In the eraly days of problem solving I found if I deleted all the active sessions in the Account and Security tab of my account, that I was able to log in with Acrobat Pro DC and get going for the day. But very frustrating to have to do that each time you trun your computer on. I'm glad the Creative Cloud sign-in seems to fix that for me, at least.

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New Here ,
Jan 13, 2022 Jan 13, 2022

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I'll just add that this morning Creative Cloud did not log me in automatically. After manually logging into Creative Cloud, I noticed that there was an update to Creative cloud applied. SO is there a problem with logging in Creative Cloud if an update is pending? Just food for thought.

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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Hi there

 

What happens when you install the pending update and reboot tthe computer? Are you able to automatically login?

 

Regards

Amal

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